There are various ways to get information about Rizon.
The Rizon Wiki provides a wealth of information for understanding various services Rizon provides, as well as guides for troubleshooting many common issues.
If you are having a specific issue that only a staff member can handle, then submit a ticket to the Rizon Tickets system.
If you require help with something and would like to chat in realtime with other members and staff, /join #help. If it is an issue that only a staff member can resolve, you can /join #services.
The Rizon Forums are a location to discuss issues with other members of the network as well as staff.